Game support

Contact us

You can email us without installing the game or signing in. Copy this address into your email app if the link does not open.

You can also send feedback from Settings → Feedback in the game.

What to include

• Your in-game username, if you have one.
• Your device model, iOS or Android version, and game version.
• A description of the issue and the steps to reproduce it. Screenshots are helpful.
• For a purchase issue, include the product name, purchase date, and Apple or Google order/transaction ID.

Never send your password, verification codes, or full payment-card details.

Common questions

My purchase has not appeared

Make sure the purchase completed in the store, check your internet connection, then restart the game and sign in to the same game account. If the item is still missing, contact us with the transaction details. Do not purchase it again just to retry delivery.

I cannot sign in or my progress is missing

Confirm that you are using the same game account. If you still need help, email us with your username and device details. Do not include your password.

How do I delete my account?

Use Settings → Account in the game, or the account deletion page. Deletion is permanent. Review the confirmation carefully before proceeding.

《不可思议的物理弹球》技术支持

如遇账号、购买或游戏问题，请发送邮件至 support@qxkn.com。无需安装游戏或登录即可通过邮箱联系我们；也可在游戏内通过“设置 → 意见反馈”提交问题。

反馈时请提供

• 游戏用户名（如有）、设备型号、系统版本和游戏版本。
• 问题描述、复现步骤及截图。
• 购买问题请附上商品名称、购买时间及 Apple 或 Google 订单/交易编号。

请勿发送账号密码、验证码或完整银行卡信息。

购买未到账

确认商店已完成交易，检查网络后重启游戏，并登录购买时使用的同一个游戏账号。如果仍未到账，请提供交易信息联系客服，不要为了重试发货而重复购买。

登录或进度问题

请确认使用的是原来的游戏账号。如仍有问题，请通过邮箱提供用户名和设备信息，不要发送密码。

删除账号

可在游戏“设置 → 账号”中操作，或访问账号删除页面。删除不可撤销，请仔细阅读确认说明。